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  • About Marcel Shaw
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About Marcel Shaw

Marcel Shaw is a technology blogger focusing on ITSM, ITAM, and Endpoint Management at marcelshaw.com. Marcel has worked as technical consultant for more than 25 years for industry leading IT companies with a focus on United States government agencies. Marcel’s experience also includes working as a legal expert witness for IT management.

Marcel writes about industry technology trends and best practices. He incorporates his views and his many years of experience to provide unique technology advice for people that manage and support IT solutions.
Marcel Shaw graduated from Brigham Young University in 1991.
Marcel has worked in both pre-sales and post-sales roles for companies such as Softsolutions, Novell, Dell, Softricity, Gateway, Landesk, and Ivanti, and ServiceNow.

Marcel’s expertise and experience include networking technologies (LAN, WAN), IP infrastructure. Internet Caching technology, Storage and Fibre technology (SAN), Security Standards and Technologies, Document Management, Directory Services (NDS, AD, LDAP), Federal Security Standards and Requirements (DIACAP, FDCC, USGCB), ITIL, Asset Management (ITAM), endpoint Management, and endpoint security.

Marcel has worked extensively with United States federal agencies solving IT problems.  These agencies include USDA, NIST, FDA, DEA, DHS, FBI, DHA, Whitehouse Communications, Army, Air Force, Navy, Joint Task Force, NIH, Social Security Administration, IRS, NOAA, and FAA among others.

All of Marcel’s posts are edited by Carrie Shaw (@carrieshaw). She is not only a very good editor, but a great wife. Thank You

Follow Marcel on Twitter @marcelshaw

Recent Posts

  • The Convergence of AI and Software Development: A Chatbot and RPA Perspective
  • 10 Technology Related Predictions for 2021
  • Three Ways Artificial Intelligence (AI) will Impact the Travel Industry
  • 12 Technology Predictions for 2019
  • How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies
  • IoT vs. Mobile Devices: What’s the Difference?
  • Why Should Amazon Buy Uber?
  • Avoid Ransomware Attacks with IT Asset Management
  • Why is Change Management Critical for Software Asset Management?
  • Five Reasons the Data Center Needs Software License Optimization (Part 2)
  • Five Reasons the Data Center needs Software License Optimization (Part-1)
  • Rise of the Chief Data Officer (CDO) and the Impact to ITSM
  • Can RFID Help You Meet ITAM Objectives?
  • Five Future Technologies to Watch for IT Service Management
  • Three Tips for IT Asset Management (ITAM) Discovery
  • How IT Asset Management (ITAM) Can Integrate With Your CMDB
  • Eight Questions to Ask About Your ITSM Software Solution
  • Five Tips for Improving the ITSM End-User Experience
  • Three Ways to Avoid a Software Audit
  • Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques
  • Three Keys to an Efficient ITSM Self-Service Portal
  • Help Desk vs Service Desk: What’s the difference?
  • Three Reasons Government Needs ITAM
  • Three ITSM Projects for Your Five-Year Plan (PART 5 of 5): Self Service
  • Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation

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