It won’t be long before Artificial Intelligence (AI) dramatically improves current technology in both our homes and the workplace. AI is technology that has the ability to learn resulting in a capability…
Tag: ITAM
Why is Change Management Critical for Software Asset Management?
Early in my career, I often traveled to work with our customers. I remember one trip that required me to visit several cities in just four days. Before embarking on that trip,…
Five Reasons the Data Center needs Software License Optimization (Part-1)
Many years ago, I supported document management software like ediscovery software used primarily by legal firms. The software provided attorneys with the ability to quickly access legal documents on the network. The…
Rise of the Chief Data Officer (CDO) and the Impact to ITSM
Within the IT organization, different entities often fight for control and resources to support their objectives. For example, IT security personnel might ask for more control by taking away rights from end…
Five Future Technologies to Watch for IT Service Management
As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current technology, they need to stay informed about…
Three Keys to an Efficient ITSM Self-Service Portal
Traveling can be quite stressful, especially when visiting unfamiliar places. Many years ago, when I rented a car, I would ask for a map and directions. Even though I had a map,…
Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management
When I call my bank for assistance, an automated recording helps direct me to the right person. Recently, I have noticed an increase in ‘intelligent’ automated telephone assistance where the system tries…
The Good, the Bad, and the Ugly ITAM & ITSM Reports – Can you tell the Difference?
I remember getting my report cards as a child. Report cards could be either good or bad, and sometimes they were just ugly. From an IT perspective, good reports, bad reports, and…
Three Reasons You Need ITAM for the Internet of Things (IoT)
It was 1984, and I was off to the only movie theater in the town where I lived. The movie was called Terminator and although it was science fiction, the story line…