Recently, I called a company because the heater in my house would continue to operate regardless of the temperature reading. They insisted on having their service technician come to my house to…
Tag: Projects
Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management
When I call my bank for assistance, an automated recording helps direct me to the right person. Recently, I have noticed an increase in ‘intelligent’ automated telephone assistance where the system tries…