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Author: Marcel Shaw

Marcel Shaw is a technology blogger focusing on ITSM, ITAM, and Endpoint Management at marcelshaw.com. Marcel has worked as technical consultant for more than 25 years for industry leading IT companies with a focus on United States government agencies. Marcel's experience also includes working as a legal expert witness for IT management. Marcel writes about industry technology trends and best practices. He incorporates his views and his many years of experience to provide unique technology advice for people that manage and support IT solutions. Marcel Shaw graduated from Brigham Young University in 1991. Marcel has worked in both pre-sales and post-sales roles for companies such as Softsolutions, Novell, Dell, Softricity, Gateway, Landesk, and Ivanti. Marcel’s expertise and experience include networking technologies (LAN, WAN), IP infrastructure. Internet Caching technology, Storage and Fibre technology (SAN), Security Standards and Technologies, Document Management, Directory Services (NDS, AD, LDAP), Federal Security Standards and Requirements (DIACAP, FDCC, USGCB), ITIL, Asset Management (ITAM), endpoint Management, and endpoint security. Marcel has worked extensively with United States federal agencies solving IT problems. These agencies include USDA, NIST, FDA, DEA, DHS, FBI, DHA, Whitehouse Communications, Army, Air Force, Navy, Joint Task Force, NIH, Social Security Administration, IRS, NOAA, and FAA among others. All of Marcel's posts are edited by Carrie Shaw (@carrieshaw). She is not only a very good editor, but a great wife. Thank You

The Convergence of AI and Software Development: A Chatbot and RPA Perspective

Posted on March 7, 2023

Next generation zero-touch development technology would combine chatbots, artificial intelligence, and robotic process automation (RPA), a trifecta that could disrupt and revolutionize the development process.

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10 Technology Related Predictions for 2021

Posted on November 10, 2020

1. Chatbots will become mainstream. In 2021, expect to see chatbots in most new vehicles, at the doctor’s office, and taking your order in fast food restaurants. We will see chatbots enabled…

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Three Ways Artificial Intelligence (AI) will Impact the Travel Industry

Posted on March 7, 2019

I remember my first business trip many years ago, when paper tickets were as valuable as cash and everyone had to check-in at the airport to get a boarding pass. Today, with…

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12 Technology Predictions for 2019

Posted on December 31, 2018

Technology breakthroughs will give AI access to much more data than it ever has before, marking the beginning of an AI lifecycle that will span 50-75 years. Cyber Security solutions with machine…

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How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies

Posted on September 12, 2018

It won’t be long before Artificial Intelligence (AI) dramatically improves current technology in both our homes and the workplace. AI is technology that has the ability to learn resulting in a capability…

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IoT vs. Mobile Devices: What’s the Difference?

Posted on February 13, 2018

I live in a house that requires a well sytem to provide water. The problem with the well water is that it contains a lot of sediment, including iron and sulpher which…

Why Should Amazon Buy Uber?

Posted on October 12, 2017

Amazon has changed the way millions of people purchase merchandise while Uber introduced a new and convenient way to travel. Both organizations have taken advantage of mobile technology making their services available…

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Avoid Ransomware Attacks with IT Asset Management

Posted on August 31, 2017

When installing a home security system or a panic alarm system, it is important to perform a discovery so that you can document all vulnerabilities around the property you wish to secure….

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Why is Change Management Critical for Software Asset Management?

Posted on April 24, 2017

Early in my career, I often traveled to work with our customers. I remember one trip that required me to visit several cities in just four days. Before embarking on that trip,…

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Five Reasons the Data Center Needs Software License Optimization (Part 2)

Posted on March 3, 2017

In part one of this series, I suggested that every organization should consider implementing a software license optimization solution in the data center. Having full-stack software solutions can often be a very…

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Recent Posts

  • The Convergence of AI and Software Development: A Chatbot and RPA Perspective
  • 10 Technology Related Predictions for 2021
  • Three Ways Artificial Intelligence (AI) will Impact the Travel Industry
  • 12 Technology Predictions for 2019
  • How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies
  • IoT vs. Mobile Devices: What’s the Difference?
  • Why Should Amazon Buy Uber?
  • Avoid Ransomware Attacks with IT Asset Management
  • Why is Change Management Critical for Software Asset Management?
  • Five Reasons the Data Center Needs Software License Optimization (Part 2)
  • Five Reasons the Data Center needs Software License Optimization (Part-1)
  • Rise of the Chief Data Officer (CDO) and the Impact to ITSM
  • Can RFID Help You Meet ITAM Objectives?
  • Five Future Technologies to Watch for IT Service Management
  • Three Tips for IT Asset Management (ITAM) Discovery
  • How IT Asset Management (ITAM) Can Integrate With Your CMDB
  • Eight Questions to Ask About Your ITSM Software Solution
  • Five Tips for Improving the ITSM End-User Experience
  • Three Ways to Avoid a Software Audit
  • Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques
  • Three Keys to an Efficient ITSM Self-Service Portal
  • Help Desk vs Service Desk: What’s the difference?
  • Three Reasons Government Needs ITAM
  • Three ITSM Projects for Your Five-Year Plan (PART 5 of 5): Self Service
  • Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation

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