Rise of the Chief Data Officer (CDO) and the Impact to ITSM
Within the IT organization, different entities often fight for control and resources to support their objectives. For example, IT security personnel might ask for more […]
Articles by Marcel Shaw
Can RFID Help You Meet ITAM Objectives?
When I go to the grocery store, I tend to purchase much more than originally intended. To make matters worse, my usual grocery store seems […]
Five Future Technologies to Watch for IT Service Management
As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current […]
Three Tips for IT Asset Management (ITAM) Discovery
Many years ago, I observed a house being built directly behind my house. Once the house was completed, I was surprised when one day workers […]
How IT Asset Management (ITAM) Can Integrate With Your CMDB
Tracking IT assets using ITAM best practices can be confusing for organizations looking to use a Configuration Management Database (CMDB). The confusion stems from a […]
Eight Questions to Ask About Your ITSM Software Solution
As technology continues to advance in the work place, many organizations are looking to move from their current ticketing or IT service management (ITSM) software […]
Five Tips for Improving the ITSM End-User Experience
I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion […]
Three Ways to Avoid a Software Audit
One rainy afternoon several years ago, I waited in a parking lot for a leasing company representative to pick up my car. I leased that […]
Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques
One dark cold night, three men are quietly sitting deep in the woods, somewhere in the Appalachian mountains. They listen intently to every noise, then […]
Three Keys to an Efficient ITSM Self-Service Portal
Traveling can be quite stressful, especially when visiting unfamiliar places. Many years ago, when I rented a car, I would ask for a map and […]