I.T. as I see IT

Marcel's Suggestions, Opinions, and Visions for Technology

  • About Marcel Shaw

Articles by Marcel Shaw

About Marcel Shaw
Marcel Shaw is a technology blogger focusing on ITSM, ITAM, and Endpoint Management at marcelshaw.com. Marcel has worked as technical consultant for more than 25 years for industry leading IT companies with a focus on United States government agencies. Marcel's experience also includes working as a legal expert witness for IT management. Marcel writes about industry technology trends and best practices. He incorporates his views and his many years of experience to provide unique technology advice for people that manage and support IT solutions. Marcel Shaw graduated from Brigham Young University in 1991. Marcel has worked in both pre-sales and post-sales roles for companies such as Softsolutions, Novell, Dell, Softricity, Gateway, Landesk, and Ivanti. Marcel’s expertise and experience include networking technologies (LAN, WAN), IP infrastructure. Internet Caching technology, Storage and Fibre technology (SAN), Security Standards and Technologies, Document Management, Directory Services (NDS, AD, LDAP), Federal Security Standards and Requirements (DIACAP, FDCC, USGCB), ITIL, Asset Management (ITAM), endpoint Management, and endpoint security. Marcel has worked extensively with United States federal agencies solving IT problems. These agencies include USDA, NIST, FDA, DEA, DHS, FBI, DHA, Whitehouse Communications, Army, Air Force, Navy, Joint Task Force, NIH, Social Security Administration, IRS, NOAA, and FAA among others. All of Marcel's posts are edited by Carrie Shaw (@carrieshaw). She is not only a very good editor, but a great wife. Thank You

Rise of the Chief Data Officer (CDO) and the Impact to ITSM

November 11, 2016 Marcel Shaw 0

Within the IT organization, different entities often fight for control and resources to support their objectives. For example, IT security personnel might ask for more […]

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Can RFID Help You Meet ITAM Objectives?

October 21, 2016 Marcel Shaw 0

When I go to the grocery store, I tend to purchase much more than originally intended. To make matters worse, my usual grocery store seems […]

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Five Future Technologies to Watch for IT Service Management

September 21, 2016 Marcel Shaw 0

As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current […]

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Three Tips for IT Asset Management (ITAM) Discovery

August 25, 2016 Marcel Shaw 0

Many years ago, I observed a house being built directly behind my house. Once the house was completed, I was surprised when one day workers […]

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How IT Asset Management (ITAM) Can Integrate With Your CMDB

July 8, 2016 Marcel Shaw 0

Tracking IT assets using ITAM best practices can be confusing for organizations looking to use a Configuration Management Database (CMDB). The confusion stems from a […]

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Eight Questions to Ask About Your ITSM Software Solution

June 2, 2016 Marcel Shaw 1

As technology continues to advance in the work place, many organizations are looking to move from their current ticketing or IT service management (ITSM) software […]

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Five Tips for Improving the ITSM End-User Experience

May 17, 2016 Marcel Shaw 0

I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion […]

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Three Ways to Avoid a Software Audit

April 11, 2016 Marcel Shaw 0

One rainy afternoon several years ago, I waited in a parking lot for a leasing company representative to pick up my car. I leased that […]

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Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques

March 31, 2016 Marcel Shaw 0

One dark cold night, three men are quietly sitting deep in the woods, somewhere in the Appalachian mountains. They listen intently to every noise, then […]

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Three Keys to an Efficient ITSM Self-Service Portal

March 23, 2016 Marcel Shaw 0

Traveling can be quite stressful, especially when visiting unfamiliar places. Many years ago, when I rented a car, I would ask for a map and […]

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Recent Posts

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  • Three Ways Artificial Intelligence (AI) will Impact the Travel Industry
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  • How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies
  • IoT vs. Mobile Devices: What’s the Difference?
  • Why Should Amazon Buy Uber?
  • Avoid Ransomware Attacks with IT Asset Management
  • Why is Change Management Critical for Software Asset Management?
  • Five Reasons the Data Center Needs Software License Optimization (Part 2)
  • Five Reasons the Data Center needs Software License Optimization (Part-1)
  • Rise of the Chief Data Officer (CDO) and the Impact to ITSM
  • Can RFID Help You Meet ITAM Objectives?
  • Five Future Technologies to Watch for IT Service Management
  • Three Tips for IT Asset Management (ITAM) Discovery
  • How IT Asset Management (ITAM) Can Integrate With Your CMDB
  • Eight Questions to Ask About Your ITSM Software Solution
  • Five Tips for Improving the ITSM End-User Experience
  • Three Ways to Avoid a Software Audit
  • Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques
  • Three Keys to an Efficient ITSM Self-Service Portal
  • Help Desk vs Service Desk: What’s the difference?
  • Three Reasons Government Needs ITAM
  • Three ITSM Projects for Your Five-Year Plan (PART 5 of 5): Self Service
  • Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation
  • Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management

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