I.T. as I see IT

Technology Suggestions, Opinions, and Visions.

  • About Marcel Shaw

Articles by Marcel Shaw

Rise of the Chief Data Officer (CDO) and the Impact to ITSM

November 11, 2016 Marcel Shaw 0

Within the IT organization, different entities often fight for control and resources to support their objectives. For example, IT security personnel might ask for more […]

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Can RFID Help You Meet ITAM Objectives?

October 21, 2016 Marcel Shaw 0

When I go to the grocery store, I tend to purchase much more than originally intended. To make matters worse, my usual grocery store seems […]

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Five Future Technologies to Watch for IT Service Management

September 21, 2016 Marcel Shaw 0

As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current […]

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Three Tips for IT Asset Management (ITAM) Discovery

August 25, 2016 Marcel Shaw 0

Many years ago, I observed a house being built directly behind my house. Once the house was completed, I was surprised when one day workers […]

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How IT Asset Management (ITAM) Can Integrate With Your CMDB

July 8, 2016 Marcel Shaw 0

Tracking IT assets using ITAM best practices can be confusing for organizations looking to use a Configuration Management Database (CMDB). The confusion stems from a […]

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Eight Questions to Ask About Your ITSM Software Solution

June 2, 2016 Marcel Shaw 1

As technology continues to advance in the work place, many organizations are looking to move from their current ticketing or IT service management (ITSM) software […]

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Five Tips for Improving the ITSM End-User Experience

May 17, 2016 Marcel Shaw 0

I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion […]

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Three Ways to Avoid a Software Audit

April 11, 2016 Marcel Shaw 0

One rainy afternoon several years ago, I waited in a parking lot for a leasing company representative to pick up my car. I leased that […]

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Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques

March 31, 2016 Marcel Shaw 0

One dark cold night, three men are quietly sitting deep in the woods, somewhere in the Appalachian mountains. They listen intently to every noise, then […]

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Three Keys to an Efficient ITSM Self-Service Portal

March 23, 2016 Marcel Shaw 0

Traveling can be quite stressful, especially when visiting unfamiliar places. Many years ago, when I rented a car, I would ask for a map and […]

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  • Rise of the Chief Data Officer (CDO) and the Impact to ITSM
  • Can RFID Help You Meet ITAM Objectives?
  • Five Future Technologies to Watch for IT Service Management
  • Three Tips for IT Asset Management (ITAM) Discovery
  • How IT Asset Management (ITAM) Can Integrate With Your CMDB
  • Eight Questions to Ask About Your ITSM Software Solution
  • Five Tips for Improving the ITSM End-User Experience
  • Three Ways to Avoid a Software Audit
  • Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques
  • Three Keys to an Efficient ITSM Self-Service Portal
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  • Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation
  • Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management

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