In part one of this series, I suggested that every organization should consider implementing a software license optimization solution in the data center. Having full-stack software solutions can often be a very…
Author: Marcel Shaw
Marcel Shaw is a technology blogger focusing on ITSM, ITAM, and Endpoint Management at marcelshaw.com. Marcel has worked as technical consultant for more than 25 years for industry leading IT companies with a focus on United States government agencies. Marcel's experience also includes working as a legal expert witness for IT management. Marcel writes about industry technology trends and best practices. He incorporates his views and his many years of experience to provide unique technology advice for people that manage and support IT solutions.
Marcel Shaw graduated from Brigham Young University in 1991.
Marcel has worked in both pre-sales and post-sales roles for companies such as Softsolutions, Novell, Dell, Softricity, Gateway, Landesk, and Ivanti.
Marcel’s expertise and experience include networking technologies (LAN, WAN), IP infrastructure. Internet Caching technology, Storage and Fibre technology (SAN), Security Standards and Technologies, Document Management, Directory Services (NDS, AD, LDAP), Federal Security Standards and Requirements (DIACAP, FDCC, USGCB), ITIL, Asset Management (ITAM), endpoint Management, and endpoint security.
Marcel has worked extensively with United States federal agencies solving IT problems. These agencies include USDA, NIST, FDA, DEA, DHS, FBI, DHA, Whitehouse Communications, Army, Air Force, Navy, Joint Task Force, NIH, Social Security Administration, IRS, NOAA, and FAA among others.
Five Reasons the Data Center needs Software License Optimization (Part-1)
Many years ago, I supported document management software like ediscovery software used primarily by legal firms. The software provided attorneys with the ability to quickly access legal documents on the network. The…
Rise of the Chief Data Officer (CDO) and the Impact to ITSM
Within the IT organization, different entities often fight for control and resources to support their objectives. For example, IT security personnel might ask for more control by taking away rights from end…
Can RFID Help You Meet ITAM Objectives?
When I go to the grocery store, I tend to purchase much more than originally intended. To make matters worse, my usual grocery store seems to have more and more self-checkout registers…
Five Future Technologies to Watch for IT Service Management
As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current technology, they need to stay informed about…
Three Tips for IT Asset Management (ITAM) Discovery
Many years ago, I observed a house being built directly behind my house. Once the house was completed, I was surprised when one day workers showed up and began to take the…
How IT Asset Management (ITAM) Can Integrate With Your CMDB
Tracking IT assets using ITAM best practices can be confusing for organizations looking to use a Configuration Management Database (CMDB). The confusion stems from a perception that managing a configuration item (CI)…
Eight Questions to Ask About Your ITSM Software Solution
As technology continues to advance in the work place, many organizations are looking to move from their current ticketing or IT service management (ITSM) software solution to an ITSM software solution that…
Five Tips for Improving the ITSM End-User Experience
I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion of service offerings based on the experience…
Three Ways to Avoid a Software Audit
One rainy afternoon several years ago, I waited in a parking lot for a leasing company representative to pick up my car. I leased that car three years earlier so it was…