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Category: Technology

Help Desk vs Service Desk: What’s the difference?

Posted on March 8, 2016

In my first IT job, I worked as a Help Desk Analyst. I supported a software package that tracked individual documents when DOS was predominantly used as the operating system on most…

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Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation

Posted on January 8, 2016

Recently, I called a company because the heater in my house would continue to operate regardless of the temperature reading. They insisted on having their service technician come to my house to…

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Four Ingredients to Build Meaningful ITAM Dashboards (Part 2 of 2): Add Value

Posted on September 17, 2015

I am a ‘bottom–line’ type of guy. I remember several years ago, my daughter came home one evening and began to tell me a story about a very dark road, a street…

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Buried Alive in IT Assets (Part 1 of 2) – Why ITAD is Important

Posted on July 17, 2015

I’ve been looking for a new/ used car for some time now. I was torn between purchasing one online from Autozin (or similar) or heading to my local car dealership. I decided…

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Three Reasons You Need ITAM for the Internet of Things (IoT)

Posted on June 29, 2015

It was 1984, and I was off to the only movie theater in the town where I lived. The movie was called Terminator and although it was science fiction, the story line…

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ITAM vs CMDB – Choose the Right Tool

Posted on June 11, 2015

This year, I decided to make some landscaping changes around my property. I have been repairing fences, planting new gardens, and pulling up trees in my efforts to meet the landscaping goals…

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Five Steps to Build an Efficient ITAM Process

Posted on June 1, 2015

Sixteen years ago, I took my first business trip to Europe. After two weeks of staying in a lovely furnished house courtesy of a corporate relocation company (for all things corporate relocation…

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Three Reasons ITAM Should be Part of Your Security Strategy (Part 2 of 2): Government Security Requirements

Posted on May 15, 2015

If you have ever lost your wallet, I am pretty sure you did not worry about the actual wallet. I live about 45 miles away from Washington, D.C. and two miles from…

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What to Expect when Expecting a Software Audit

Posted on April 22, 2015

Do you find yourself becoming easily agitated or frustrated? Are you feeling overwhelmed, like you are losing control or need to take control? Maybe you are having difficulty relaxing or quieting your…

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Surviving a Software Audit (Part 1 of 2): How ITAM will Cover Your Assets

Posted on February 27, 2015

You are going to be audited…I don’t think there is any way to phrase that sentence in such a way as to make it seem like everything will be just fine. When…

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