Several years ago, after playing a pickup game of basketball, I felt some discomfort around my right shoulder. Six days after my basketball game, the discomfort I was feeling in my shoulder…
Category: Technology
Asset Management On-Boarding and Off-Boarding Users (Part 2 of 3) Tips for Building an On-Boarding Process
As I look back on my life, I always hated the ‘first day.’ I find the ‘first day’ of almost anything to be exhausting. First day on the job, first day of…
Santa Announces he will No Longer Accept Letters, Santa has Upgraded to a Request Management Portal
For Immediate Release Nicolas Kringle Corporation (NK) announced today that it will update all internal IT systems and processes to bring the company into the 21st century. Elfin Lumen, Vice President of…
Moving to a New IT Service Management (ITSM) Solution: Lessons Learned
Migrating your current ITSM solution from an older version to a newer version can be an enormous challenge. As requirements and technology change, many organizations find themselves looking to update to a…
I.T. ASSET MANAGEMENT, NOT A ONE TIME EVENT
A government agency in Washington, D.C. was informed of a hard drive recall because a certain type of hard drive in their new PCs’ could overheat and potentially start a fire. The…
IT Asset Management, a Three Tiered Approach (Part 4 of 4)
IT Asset Lifecycle Management Process Automation IT Asset Lifecycle Management is Tier Three of IT Asset Management. Tier three is about managing IT Lifecycle Processes. This includes automating your processes to eliminate…