Next generation zero-touch development technology would combine chatbots, artificial intelligence, and robotic process automation (RPA), a trifecta that could disrupt and revolutionize the development process.
Tag: ITSM
10 Technology Related Predictions for 2021
1. Chatbots will become mainstream. In 2021, expect to see chatbots in most new vehicles, at the doctor’s office, and taking your order in fast food restaurants. We will see chatbots enabled…
How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies
It won’t be long before Artificial Intelligence (AI) dramatically improves current technology in both our homes and the workplace. AI is technology that has the ability to learn resulting in a capability…
Why is Change Management Critical for Software Asset Management?
Early in my career, I often traveled to work with our customers. I remember one trip that required me to visit several cities in just four days. Before embarking on that trip,…
Rise of the Chief Data Officer (CDO) and the Impact to ITSM
Within the IT organization, different entities often fight for control and resources to support their objectives. For example, IT security personnel might ask for more control by taking away rights from end…
Five Future Technologies to Watch for IT Service Management
As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current technology, they need to stay informed about…
How IT Asset Management (ITAM) Can Integrate With Your CMDB
Tracking IT assets using ITAM best practices can be confusing for organizations looking to use a Configuration Management Database (CMDB). The confusion stems from a perception that managing a configuration item (CI)…
Eight Questions to Ask About Your ITSM Software Solution
As technology continues to advance in the work place, many organizations are looking to move from their current ticketing or IT service management (ITSM) software solution to an ITSM software solution that…
Five Tips for Improving the ITSM End-User Experience
I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion of service offerings based on the experience…
Three Keys to an Efficient ITSM Self-Service Portal
Traveling can be quite stressful, especially when visiting unfamiliar places. Many years ago, when I rented a car, I would ask for a map and directions. Even though I had a map,…