I.T. as I see IT

Marcel's Suggestions, Opinions, and Visions for Technology

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ITSM

10 Technology Related Predictions for 2021

November 10, 2020 Marcel Shaw 0

1. Chatbots will become mainstream. In 2021, expect to see chatbots in most new vehicles, at the doctor’s office, and taking your order in fast […]

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How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies

September 12, 2018 Marcel Shaw 0

It won’t be long before Artificial Intelligence (AI) dramatically improves current technology in both our homes and the workplace. AI is technology that has the […]

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Why is Change Management Critical for Software Asset Management?

April 24, 2017 Marcel Shaw 0

Early in my career, I often traveled to work with our customers. I remember one trip that required me to visit several cities in just […]

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Rise of the Chief Data Officer (CDO) and the Impact to ITSM

November 11, 2016 Marcel Shaw 0

Within the IT organization, different entities often fight for control and resources to support their objectives. For example, IT security personnel might ask for more […]

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Five Future Technologies to Watch for IT Service Management

September 21, 2016 Marcel Shaw 0

As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current […]

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How IT Asset Management (ITAM) Can Integrate With Your CMDB

July 8, 2016 Marcel Shaw 0

Tracking IT assets using ITAM best practices can be confusing for organizations looking to use a Configuration Management Database (CMDB). The confusion stems from a […]

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Eight Questions to Ask About Your ITSM Software Solution

June 2, 2016 Marcel Shaw 1

As technology continues to advance in the work place, many organizations are looking to move from their current ticketing or IT service management (ITSM) software […]

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Five Tips for Improving the ITSM End-User Experience

May 17, 2016 Marcel Shaw 0

I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion […]

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Three Keys to an Efficient ITSM Self-Service Portal

March 23, 2016 Marcel Shaw 0

Traveling can be quite stressful, especially when visiting unfamiliar places. Many years ago, when I rented a car, I would ask for a map and […]

Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation

January 8, 2016 Marcel Shaw 0

Recently, I called a company because the heater in my house would continue to operate regardless of the temperature reading. They insisted on having their […]

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Recent Posts

  • 10 Technology Related Predictions for 2021
  • Three Ways Artificial Intelligence (AI) will Impact the Travel Industry
  • 12 Technology Predictions for 2019
  • How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies
  • IoT vs. Mobile Devices: What’s the Difference?
  • Why Should Amazon Buy Uber?
  • Avoid Ransomware Attacks with IT Asset Management
  • Why is Change Management Critical for Software Asset Management?
  • Five Reasons the Data Center Needs Software License Optimization (Part 2)
  • Five Reasons the Data Center needs Software License Optimization (Part-1)
  • Rise of the Chief Data Officer (CDO) and the Impact to ITSM
  • Can RFID Help You Meet ITAM Objectives?
  • Five Future Technologies to Watch for IT Service Management
  • Three Tips for IT Asset Management (ITAM) Discovery
  • How IT Asset Management (ITAM) Can Integrate With Your CMDB
  • Eight Questions to Ask About Your ITSM Software Solution
  • Five Tips for Improving the ITSM End-User Experience
  • Three Ways to Avoid a Software Audit
  • Tracking Bigfoot and Missing IT Assets: A Tale of Poor Discovery Techniques
  • Three Keys to an Efficient ITSM Self-Service Portal
  • Help Desk vs Service Desk: What’s the difference?
  • Three Reasons Government Needs ITAM
  • Three ITSM Projects for Your Five-Year Plan (PART 5 of 5): Self Service
  • Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation
  • Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management

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