I.T. as I see IT

Technology Suggestions, Opinions, and Visions.

  • About Marcel Shaw

ITSM

Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management

December 8, 2015 Marcel Shaw 0

When I call my bank for assistance, an automated recording helps direct me to the right person. Recently, I have noticed an increase in ‘intelligent’ […]

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Three ITSM Projects for Your Five-Year Plan (Part 1 of 5)

November 4, 2015 Marcel Shaw 0

Several years ago, when we purchased our house, I envisioned doing several projects around the property, yet here I am almost five years later and […]

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The Good, the Bad, and the Ugly ITAM & ITSM Reports – Can you tell the Difference?

October 12, 2015 Marcel Shaw 0

I remember getting my report cards as a child. Report cards could be either good or bad, and sometimes they were just ugly. From an […]

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ITAM vs CMDB – Choose the Right Tool

June 11, 2015 Marcel Shaw 0

This year, I decided to make some landscaping changes around my property. I have been repairing fences, planting new gardens, and pulling up trees in […]

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It’s Time to Add IT Operations Analytics (ITOA) to Your ITSM and ITAM Solution

February 13, 2015 Marcel Shaw 0

Several years ago, after playing a pickup game of basketball, I felt some discomfort around my right shoulder. Six days after my basketball game, the […]

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Moving to a New IT Service Management (ITSM) Solution: Lessons Learned

December 10, 2014 Marcel Shaw 0

Migrating your current ITSM solution from an older version to a newer version can be an enormous challenge. As requirements and technology change, many organizations […]

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  • Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management

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