Recently, I called a company because the heater in my house would continue to operate regardless of the temperature reading. They insisted on having their service technician come to my house to…
Tag: ITSM
Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management
When I call my bank for assistance, an automated recording helps direct me to the right person. Recently, I have noticed an increase in ‘intelligent’ automated telephone assistance where the system tries…
Three ITSM Projects for Your Five-Year Plan (Part 1 of 5)
Several years ago, when we purchased our house, I envisioned doing several projects around the property, yet here I am almost five years later and everything is still as it was when…
The Good, the Bad, and the Ugly ITAM & ITSM Reports – Can you tell the Difference?
I remember getting my report cards as a child. Report cards could be either good or bad, and sometimes they were just ugly. From an IT perspective, good reports, bad reports, and…
ITAM vs CMDB – Choose the Right Tool
This year, I decided to make some landscaping changes around my property. I have been repairing fences, planting new gardens, and pulling up trees in my efforts to meet the landscaping goals…
It’s Time to Add IT Operations Analytics (ITOA) to Your ITSM and ITAM Solution
Several years ago, after playing a pickup game of basketball, I felt some discomfort around my right shoulder. Six days after my basketball game, the discomfort I was feeling in my shoulder…
Moving to a New IT Service Management (ITSM) Solution: Lessons Learned
Migrating your current ITSM solution from an older version to a newer version can be an enormous challenge. As requirements and technology change, many organizations find themselves looking to update to a…