Artificial Intelligence (AI) is revolutionizing the way we interact with technology, and it has the potential to transform society. As AI becomes even more sophisticated, we can expect to see many new…
Category: Technology
How Artificial Intelligence (AI) will Disrupt 3 Key ITSM Technologies
It won’t be long before Artificial Intelligence (AI) dramatically improves current technology in both our homes and the workplace. AI is technology that has the ability to learn resulting in a capability…
IoT vs. Mobile Devices: What’s the Difference?
I live in a house that requires a well sytem to provide water. The problem with the well water is that it contains a lot of sediment, including iron and sulpher which…
Avoid Ransomware Attacks with IT Asset Management
When installing a home security system or a panic alarm system, it is important to perform a discovery so that you can document all vulnerabilities around the property you wish to secure….
Five Reasons the Data Center Needs Software License Optimization (Part 2)
In part one of this series, I suggested that every organization should consider implementing a software license optimization solution in the data center. Having full-stack software solutions can often be a very…
Five Reasons the Data Center needs Software License Optimization (Part-1)
Many years ago, I supported document management software like ediscovery software used primarily by legal firms. The software provided attorneys with the ability to quickly access legal documents on the network. The…
Five Future Technologies to Watch for IT Service Management
As technology advances at such a rapid pace, many IT solutions become outdated very quickly. If organizations want to stay competitive and up-to-date with current technology, they need to stay informed about…
Three Tips for IT Asset Management (ITAM) Discovery
Many years ago, I observed a house being built directly behind my house. Once the house was completed, I was surprised when one day workers showed up and began to take the…
How IT Asset Management (ITAM) Can Integrate With Your CMDB
Tracking IT assets using ITAM best practices can be confusing for organizations looking to use a Configuration Management Database (CMDB). The confusion stems from a perception that managing a configuration item (CI)…
Five Tips for Improving the ITSM End-User Experience
I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion of service offerings based on the experience…