In my first IT job, I worked as a Help Desk Analyst. I supported a software package that tracked individual documents when DOS was predominantly used as the operating system on most…
Category: Technology Opinion
Three Reasons Government Needs ITAM
Several times a year, I take Constitution Avenue in Washington, D.C. on my way to visit government agencies. It is a beautiful city with many beautiful buildings and museums. Prior to my…
Three ITSM Projects for Your Five-Year Plan (PART 5 of 5): Self Service
I’ve had to travel a lot throughout my career in technology. Years ago, I remember having to stand in line at the airport to get my boarding pass. Then, when the internet…
Three ITSM Projects for Your Five-Year Plan (Part 4 of 5): Integration & Automation
Recently, I called a company because the heater in my house would continue to operate regardless of the temperature reading. They insisted on having their service technician come to my house to…
Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management
When I call my bank for assistance, an automated recording helps direct me to the right person. Recently, I have noticed an increase in ‘intelligent’ automated telephone assistance where the system tries…
Three ITSM Projects for Your Five-Year Plan (Part 2 of 5): Trends
I remember during school in the mid-1970s, we often enjoyed an educational film that felt like a break from the normal school curriculum. The films consisted of a projector, screen, and a…
Three ITSM Projects for Your Five-Year Plan (Part 1 of 5)
Several years ago, when we purchased our house, I envisioned doing several projects around the property, yet here I am almost five years later and everything is still as it was when…
The Good, the Bad, and the Ugly ITAM & ITSM Reports – Can you tell the Difference?
I remember getting my report cards as a child. Report cards could be either good or bad, and sometimes they were just ugly. From an IT perspective, good reports, bad reports, and…
10 WAYS TO LOSE YOUR IT ASSET MANAGEMENT JOB
Do you like your IT Asset Management Job? If so, take my advice and avoid making 10 common mistakes when it comes to managing IT assets: Not properly trained according to ITAM…
Four Ingredients to Build Meaningful ITAM Dashboards (Part 2 of 2): Add Value
I am a ‘bottom–line’ type of guy. I remember several years ago, my daughter came home one evening and began to tell me a story about a very dark road, a street…